This Shipping Policy serves as a unified guideline for all order processing, packaging, delivery, and customs-related services on our website. It aims to deliver clear, transparent, and standardized logistics arrangements for all global customers. By placing an order on our platform, you acknowledge and fully agree to the shipping terms outlined below. We strictly follow standardized operational procedures to ensure stable order processing, complete product packaging, and reliable cross-border delivery for every purchase.
1. Order Processing & Shipment Timeline
All orders received on our website will undergo systematic confirmation, sorting, and packaging procedures before shipment. We complete internal order processing and arrange official shipment within 1 to 3 working days after successful order confirmation and payment verification. Our professional packaging team adopts high-strength protective packaging materials and standardized packaging processes to avoid product extrusion, damage, scratch or loss during long-distance cross-border transportation, ensuring all items are delivered in intact condition.
Our entire shipment arrangement follows a standardized workflow to guarantee orderly and efficient order dispatch. Orders are processed in the sequence they are received, and no unapproved delay or arbitrary dispatch adjustment will occur without reasonable cause.
2. Global Delivery Timeframe
We cooperate with mature and stable global cross-border logistics channels covering most regions around the world. After official shipment, all goods will be delivered to the customer’s designated shipping address within 6 to 12 working days. The overall delivery timeframe is affected by conventional international logistics rules, including regional transportation scheduling and standard customs clearance progress.
Minor timeframe fluctuations may occur due to objective factors beyond manual control, including regional logistics peak periods, routine customs inspection, and local transportation arrangement adjustments. The standard delivery window is a predictable and stable reference range, and we will try our best to ensure every order arrives within the stipulated cycle.
3. Customs & Tariff Liability
We take full responsibility for all tariffs, customs duties, and relevant official handling fees incurred during cross-border transportation and customs clearance procedures for all orders. All customs-related costs are fully borne by our side. Customers will not be required to pay any additional fees of any kind during customs clearance and final delivery processes.
All customs declaration procedures are uniformly handled by our official cooperative logistics team in accordance with international cross-border trade standards and local customs regulations. We ensure standardized and compliant customs processing for every order to avoid customs retention or abnormal detention problems.
4. Shipping Information & Order Modification Rules
Customers are required to fill in accurate, complete and valid shipping information during order placement, including detailed recipient name, precise delivery address and valid contact information. Inaccurate, incomplete or wrong address information may lead to delivery failure, package return or logistics delay.
For order shipping information modification requests, customers need to submit applications through the official Contact Us page before the order is officially shipped. Once the order enters the logistics transportation process, no address or information modification can be supported to avoid logistics exceptions.
5. Logistics Exception Handling
We provide professional solution support for common logistics exceptions during transportation. If abnormal situations such as package detention, transportation delay, product damage or item loss occur during delivery, customers can contact our customer service team through the Contact Us page to feedback relevant situations. Our team will verify the logistics status in a timely manner and provide standardized and reasonable after-sales solutions in accordance with official policy rules.
We strictly distinguish objective logistics risks from product quality problems, and handle each abnormal order fairly and reasonably to fully protect customers’ legitimate shopping rights and interests.
6. Currency Settlement Rule
All logistics-related service settlement and order transaction fees on our website follow the unified currency standard, with all transactions settled in USD. All settlement standards are transparent and unified, without hidden charges or variable settlement rules.
7. Policy Update & Interpretation
We reserve the right to adjust and optimize the content of this Shipping Policy according to service upgrade, logistics channel iteration and industry standard updates. All updated terms will be displayed on the official website and take effect immediately after publication. Continued use of the website and continued purchase of our products will be regarded as automatic recognition and acceptance of the latest shipping policy terms.
